A focused UX enhancement project to identify and address critical usability issues while maximizing limited resources.
Role:
UX/UI Design, User Research
Services:
User research, UX audit, stakeholder mapping, UI design
Context
YMCA of the USA needed rapid improvements to their internal learning management system (LMS) and intranet platforms to address urgent usability issues. The Learning & Leadership Development team initiated a three-month project to implement high-impact, low-resource improvements while laying groundwork for future enhancements.
Challenges
Urgent need to address top usability pain points
Confusing navigation and course registration processes
Severely limited development resources
Multiple stakeholder priorities to balance
Need to identify highest-impact changes that could be implemented quickly
Critical usability issues across intranet and LMS platforms
Process
Discovery Phase
Client Consultation
Competitive Analysis
Research and Design
User Interviews
UX Audit
Visual Design
Recommendations
Visual Design:
Performance Optimization:
Deliverables
Future Plans
Continuous Enhancement:
Design System:
Community Building:
